Question 1

What is Polixai?

Accepted Answer

An AI-powered analytics app with a conversational interface. Connect your data, ask questions in plain English, and get fast, accurate insights—no dashboards, no meetings, no manual reporting.

Question 2

Who is it for?

Accepted Answer

Marketing, paid, product, and analytics teams. Satellite seats are for quick answers; Pro seats are for deep dives and high-frequency analysis.

Question 3

Which data sources are supported today?

Accepted Answer

GA4, Excel uploads, CSV uploads, and Snowflake. Upcoming connectors: Shopify, BigQuery, and major ad platforms.

Question 4

How does the 14-day trial work?

Accepted Answer

You get full access to the product with no commitment. Your chats and workspaces remain—paid features unlock again if you upgrade later.

Question 5

Do I need a demo?

Accepted Answer

No. Most users buy self-serve. For teams, we offer an optional 15-minute onboarding for setup questions, billing, or security reviews.

Question 6

How does the conversational interface work?

Accepted Answer

Polab (your AI analyst) turns your questions into real analyses using your connected data. Example: "Which landing pages drove the highest conversions last month?"

Question 7

How accurate are the insights?

Accepted Answer

Polixai uses built-in analytics logic, metadata validation, and numerical guardrails to avoid errors and flag sampling or missing data. For high-stakes decisions, we recommend verifying key metrics—just like with any analytics tool.

Question 8

Is my data secure?

Accepted Answer

Your data is encrypted in transit and at rest. We store only the minimum metadata required for your workspace. A full security page and DPA templates are coming soon.

Question 9

Where is data stored?

Accepted Answer

Today, workspace metadata and analysis summaries are stored securely in our cloud infrastructure. Full EU data residency is on our roadmap. Desktop/local deployments store analyses directly on your device.

Question 10

Can we mix seats and get a team discount?

Accepted Answer

Yes. Teams can combine Pro and Satellite seats under the same workspace with centralized billing. Volume discounts are available depending on team size.

Question 11

Can we cancel or switch plans?

Accepted Answer

Anytime. Monthly plans are pro-rated; annual plans renew yearly with reminders.

Question 12

What's on the roadmap?

Accepted Answer

AI Executive Summaries, advanced graphing, Shopify/Snowflake/BigQuery connectors, Google & Meta Ads, Snapchat Ads, improved filters/segments, and EU data residency.

Question 13

How is this different from using ChatGPT with GA4 exports?

Accepted Answer

Polixai connects directly to your data, understands metrics and structure, validates queries, and prevents incompatible combinations. It runs calculations for you and returns consistent, reliable answers. Instead of manually preparing data for ChatGPT, Polixai gives you accurate results out of the box.

Question 14

Can we export insights or share them with the team?

Accepted Answer

You can copy insights, export tables as CSV or Excel, and share chats inside your workspace. More scheduling and sharing options are coming soon.

Frequently asked questions